On November 2, Doosan Infracore’s Construction Equipment BG Korea P/S team will launch the industry’s first service that will allow customers to register malfunctions and repairs anytime and receive fulltime call-outs. Now, customers will be able to receive expedient service by using the Service Registration Center 24 hours a day, 7 days a week.
The Construction Equipment BG integrated regional service centers last November into one comprehensive center, but after customers complained of not being able to receive service during nights and weekends, the new, upgraded service was created. To enable such services, emergency duties will be carried out during holidays, and local branches and external sources will be used at night.
The Construction Equipment BG has also introduced a computerized system that allows rapid response through comprehensive real-time checking of customer information, location of closest available service personnel and their estimated time of arrival, and information of parts available for delivery.
Department Head Jun-Young Goh of Doosan Infracore’s Construction Equipment BG Korea P/S Team said that he will “continue to work hard to provide customer-oriented services, so that we can reinforce our position as the leading domestic construction equipment maker not only in terms of product quality but also in service.